Definition Of Quality And Quality - 911 Words

P8/P9 The term quality is applied to manufactured products or service to meet the required standard in order to please customer needs. Most industries set this standard to adjust in order to meet better benefit both, industry and customer. Definitions of Quality Around society, there are many ways to define what quality is. The most common definitions for quality are below. All of them in some way or the other are right, as there is no right definition but they each have a key element of what quality means to users of products and services. †¢ A degree of excellence †¢ Conformance to requirements †¢ Totality of characteristics which act to satisfy a need †¢ Fitness for use †¢ Fitness for purpose †¢ Freedom from defects †¢ Delighting customers Reliability comes from acquiring high quality standards. Definition of Reliability Reliability is the probability an item will function correctly when needed, for the period required, in the specified environment. An all encompassing definition for reliability is the chance of success . With success defined by whatever measure you wish to use. In a manufactured product the reliability comes from its inherent design, materials-of-construction, precision of manufacture and operating stresses received when used in-service. In the service industry reliability come from robustness of service process design, strength of client support, follow-through on your promises and staying in business over the years. Measuring Reliability †¢ Reliability isShow MoreRelatedDefinition Of Exclusivity On Quality1362 Words   |  6 Pagescreate exclusivity? What is the history of exclusivity? Where does exclusivity stand in our culture? Is exclusivity about quality? Is it about value? This proposal will provide different ways of exploring exclusivity and how it could be linked to branding. Firstly, I think it is very important to say that exclusivity is omnipresent in today’s culture. What is culture? By definition, culture is the set of values, conventions, or social practices associated with a particular field, activity or socialRead MoreThe Definitions Of Skills And Qualities Essay1000 Words   |  4 PagesAim: This report will analyse and evaluate the definitions of skills and qualities that are necessary to social work, and assess which is the most important to be an effective social worker, by discussing the skills and qualities obtained in previous or current experiences. Limitations: The sources were mainly based on secondary research, this means that it could be unreliable and outdated due to changes over time as some data could be insignificant to this present situation and it could also provideRead MoreDefinition Of Total Quality Management750 Words   |  3 PagesQuality Glossary Definition: TQM A core definition of total quality management (TQM) describes a management approach to long–term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work. ________________________________________ Total Quality Management TQM, also known as total productive maintenance, describes a management approach to long-term success through customer satisfactionRead MoreDefinition Of Quality And Customer Retention951 Words   |  4 Pagesdiscussed why it necessary to have a clears definition of quality and what customer satisfaction is .The first point that this article makes is summed exactly by the first line of the abstract that, â€Å"No consensus has been reached on a definition for quality; the term is defined differently for products and services, for different industries, and for different levels of dimensionality† (Wick, Rothelin, 2009, p.1) This study investigates the major definitions of quality and the antecedents of customer retentionRead MoreDefinition Of Health Care Quality1657 Words   |  7 PagesThe definition of health care quality has changed significantly over the years. Depending on who is asked (doctor, patient, nurse etc.), the definition can vary; howeve r there are always some similarities. There are two definitions expressed by the National Committee for Quality Assurance (NCQA) that I believe adequately express my view on health care quality. One definition is from the Institute of Medicine that states health care quality is â€Å"safe, effective, patient-centered, timely, efficientRead MoreDefinition Of Total Quality Management1798 Words   |  8 PagesAssignment On Total Quality Management Submitted by Dated â€Æ' Contents Introduction 3 Thesis Statement 4 What Is Total Quality Management 4 Definitions of TQM 5 The Concept of Continuous Improvement by TQM 7 Total Quality Management Principles 8 1. Customer focus 8 2. Employee skills development 9 3. Operations improvement 9 4. Integrated system 9 5. Strategic Approach 10 6. Constant change 10 7. Strengthen leadership 10 8. Effectiveness in communication 11 Implementation of TQM 11 Executives’ responsibility:Read MoreDefinition Of Quality Service And Service2140 Words   |  9 PagesTable of Contents Our Mission Mission Statement Definition of Quality Service Hospitality vs Service Customer Service Basics Introduction of Customer Service How to Achieve Outstanding Customer Service The First Impression Steps for Attaining Superior Quality of Service Service Personnel Etiquette (Do’s Dont’s) Dealing With Difficult Customers Communicating With Unsatisfied Customer Solving the Customers Problem(s) Management Managing Change Managing Conflict OUR MISSION MissionRead MoreThe Definitions Of Management And Quality Assurances743 Words   |  3 PagesOn occasion it is necessary to remove from use certain raw materials, packaging materials, or finished products due to processing problems or other reasons. Until the disposition is determined of the material is discarded, Quality Assurances places material on hold/blocked stock in SAP and /or attaches a â€Å"hold Tag† to prevent material use and notifies those affected by the hold. Once the material /batch are placed on hold per SOP H740, the area Group Leader or designee transfers the material/batchRead MoreDefinition Of Total Quality Management1555 Words   |  7 PagesBusinessDictionary.com defines Total Quality Management (TQM) as a holistic approach to long-term success that views continuous improvement in all aspects of an organization as a process and not as a short-term goal. It aims to radically transform the organization through progressive changes in the attitudes, practices, structures, and systems. Total quality management transcends the product quality approach, involves everyone in the organization, and encompasses its every function: administrationRead MoreDefinition Of Total Quality Management1946 Words   |  8 Pages Total Quality Management is the concept of processes and integration all of functions in an organization in order that to focus on quality control and approach to long-term success will continue improvement in all aspects but not short- term goal. TQM of business plan began in 1980 in the United States. It was popular until early 1990. Nowadays, in the small business to large business, including restaurant and fast food businesses that used system quality standards to manage the organization because